• Competitive World!
• NOT about Putting out Fires!
• NOT about Cost-Cutting!

Quality - What is it?

• Being able to 'More than' Deliver!
• Doing the 'right thing'!
• first time!
• every time!
• 'Knowing' your Customer!
• 'Meeting' Their Needs!
• An attitude of Mind - Service!

The UNOLS Customers?

• Who are they?
• Federal Funding Agencies
• Others?
• Scientists - The Users

D.Q.M.S. - A System

• Structure
• Study
• Support
• Start!

D.Q.M.S. - A Culture!

• Leadership!
• Involvement!
• Performance!
• Successful Delivery!

Managing the Change

• NOT Just Documentation!
• NOT Just Certification!
• MORE about Planning!
• MORE about 'Finding Out'!

International Safety Management

• Accountability!
• Compliance!
• Timing!

I.S.M. Code - The Facts

• Management
• Prevention of Accidents
• Safety of Life
• Pollution Prevention

I.S.M. Code - The Process

• Develop Policies and Procedures!
• Apply them!
• Audit them!
• Refine them!

I.S.M.- The Certification Process

• Identify Internal Management Process
• Verify Compliance
• Issue Compliance Certificate
• Review

Certification - How to get it!

• Easiest Route - ISO 9002 QMS!
• Easy Route - Classification Society Q.M.S!
• More Difficult Route - No prior Q.M.S!

Marine Safety - Who Decides?

• UK Experience:-
• Marine Safety Agency
• Voluntary Certification Process
• Mandatory Compliance
• The U.S. Experience

ISM and UNOLS

• Accountability!
• Compliance!
• Timing!

ISM and UNOLS

• Research Vessels Safety Standards
• Ship Management - 'Core Business'?
• A Common UNOLS Approach?
• Resource Implications?
• Management Information Implications?
• Ship Operating Instructions?

Suggested Actions:

• Accountability?
• Standardised Documentation?
• Central Project Team?
• Timing?

Available Benefits:

• 'Best Practice'
• Better Planning (Business Plans)
• Better Ship and Staff Utilisation
• Better Performance

In Summary - (I)

• 'Quality Matters!'
• 'Cultures' develop over time!
• Leadership & Teamwork Count!
• Management Systems need Resources!

In Summary (II)

• Quality & Safety?
• Prove it! To Yourself!
• To Others!

• Benefits Will Come:
• In Time
• After 'Action Plan for Change'

Ideas for 'Change Action Plan'

• Establish Change Project Team (with Budget)
• Develop Standard Policies & Procedures
• Apply these throughout
• Develop new Business Plans
• Provide better Management Information
• Investigate E-Commerce benefits
• Establish Skills Database
• Encourage new Opportunities