Table of Contents
Enhancing Operational/Technical Support Performance
Where Are You?
Quality Approaches
Quality Approaches (continued)
Quality Approaches (continued)
Quality Triangle
Your Definition of Quality
Fleet Review Findings & Recommendations
What Else?
What Do You Want?
Decision Criteria
Decision Criteria
Options
Your Definition of Excellence
Setting Expectations & Outcomes
TQM Summary
TQM Summary (continued)
Your Options… Elements for Success
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Author: Rich Findley
Email: office@unols.org
Home Page: www.unols.org
Other information:
Paula Anderson Findley Presentation
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